Carolyn Bracks is a Senior Vice President and Director of Participant Communications for Defined Contribution Solutions at Northern Trust in Chicago. She is passionate about helping employees make the most of their employer-sponsored retirement plans. She partners with plan sponsors and employers to develop and deliver communication strategies that engage, educate and empower plan participants.
Before joining Northern Trust, Carolyn was a senior consultant in the Towers Watson communication and change management practice for more than a decade. Her expertise focused on research, strategy development and communication to:
As practice lead in Sydney, Australia, she created strategic communications for diverse audiences across the globe using a variety of channels, including videos, web portals and social media. Carolyn started her consulting career with Mercer.
Carolyn holds a Bachelor of Arts with honors from the University of Sydney, with majors in linguistics and education. She is a member of the International Association of Business Communicators and has won several awards for her work.