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Financial Intermediary
Learn about asset management solutions designed for Retirement Plan Advisors, TAMPs/Outsourcing Providers, Subadvisory Program Sponsors, RIAs/Financial Advisors and Trust Institutions.
Institutional
Learn about asset management solutions including: global index management, active equity and fixed income, target retirement date funds, and manager of manager programs.
Individual
Get answers to your investment challenges with asset management capabilities including alternatives, exchange traded funds, fixed income, mutual funds and tax-advantaged equity.
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Northern Trust Passport Login Help

 
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Frequently Asked Questions

Telephone Assistance

Wealth Management

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Call our U.S./Canada Help Center at:
888-635-5350
or call 312-557-5900

M-F: 7am-9pm CT; Sat-Sun: 7am-3:30pm CT
Institutional Services
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Call our Help Center
1-800-727-7435 North America only
+44(0) 207-982-3977 Europe, Middle East and Africa
1-312-630-0667 Asia Pacific
1800 785 624 Australia
800 903 793 Hong Kong
00531 650 562 Japan 
0800 880 221 New Zealand 
10 800 650 0638 North China
1800 1651 0754 Philippines 
10 800 265 2611 South China
800 181 1119 Singapore

You can also reach the Help Center by sending an email to Passhelp@ntrs.com. 24 Hours a day/7 Days a week.

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312-444-7783
M-F: 7:30am-5pm CST

Retirees:
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Participant Web Passport

 

 

 


Clients:
Benefit Payment
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Enrollment Questions & Password Reset Requests:
1-888-259-6835 Toll Free US only
M-F 7:30 AM - 6:00 PM CT

General Questions:
1-866-252-5395
M-F 7:00 AM - 6:00 PM CT

 

 

Password Reset Requests:
1-800-727-7435 Toll Free U.S. Only Available  24/7/365


Frequently Asked Questions

How can I change my password?  
Use this link to change your password.

My account has been locked. What do I do now?  
Please call your Help Center.

I have forgotten my password. What do I do now?
If you have answered the security questions, select the Forgot Password in the upper right corner of the page and follow the instructions. If you need any assistance call the Help Desk.

Where do I input my Org ID?
We have consolidated the Organization ID and User ID separated by a / . This consolidated information should be entered in the User ID input box.
example ID: C77777/JSMITH

When do I use a token?   
Unless you have been directed to use the Token Login by your Northern Trust Representative you should login using the Password Only Login.

Where do I enter my token information?  
Use the GO TO TOKEN LOGIN link.  You will be presented with a PIN + Token input box to enter your credentials. 

How do I keep my personal information secure?
To keep your personal information safe and secure, never provide your ID, password or other information as the result of an e-mail request. If you receive such a request that appears to come from Northern Trust, please call the Help Center.

In case of an emergency event how can I receive updated Northern Trust information?
You may call toll-free from anywhere in the U.S. to hear a recorded message about your local Northern Trust office. Please call 1-800-682-0009, Northern Trust's Client Emergency Line, for updates and other relevant information.

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