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Passport Assistance & FAQ

Passport FAQ
Passport FAQ Frequently asked questions about your login ID, personal information, token information and more.

Passport assistance by platform and region for Northern Trust clients.

Private Passport® and Wealth Passport

U.S
888-635-5350
Available 24/7

Outside of U.S 888-635-5350
Available 24/7
312-557-5900
Available M-F: 7am-9pm CT; Sat-Sun: 7am-3:30pm CT

Institutional Passport

North America
1-800-727-7435
Available 24/7

Europe, Middle East, Africa
44(0) 207-982-3977
Available 24/7

Asia Pacific
1-312-630-0667
Available 24/7

Australia
1-800-785-624

Passport

North America
1-800-727-7435

Europe, Middle East, Africa
44(0) 207-982-3977

Asia Pacific
1-312-630-0667

Australia
1800 785 624

Hong Kong
800 903 793

Japan
00531 650 562

Malaysia
1800 806 650

New Zealand
0800 880 221

North China
10 800 650 0638

South China
10 800 265 2611

Philippines
1800 1651 0754

Singapore
800 181 1119

Contact by Email

Email the Help Center at Passhelp@ntrs.com.
Available 24 hours a day, 7 days a week.

Treasury Passport

Contact Web Servicing Support
312-444-7783
1-866-598-3068 (toll free in North America only)
Available M-F: 7:30am - 6pm CT.

Benefit Payment Passport for Retirees

Enrollment Questions and Password Reset Requests 312-444-7783
1-866-598-3068

Benefit Payment Passport for Clients

Enrollment Questions
1-888-259-6835 (toll free in the U.S. only)
M-F 7:30 AM - 6:00 PM CT

General Questions

1-866-252-5395 M-F 7:00 AM - 6:00 PM CT

Password Reset Requests

1-800-727-7435 (toll free in the U.S. only)
Available 24 hours a day, 7 days a week.