Frequently Asked Questions
How can I change my password?
Use this link to change your password.
My account has been locked. What do I do now?
Please
call your Help Center.
I have forgotten my password. What do I do now?
If you have
answered the security questions, select the Forgot Password in the upper right corner
of the page and follow the instructions. If you need any assistance call the Help Center.
Where do I input my Org ID?
We have consolidated the Organization
ID and User ID separated by a / . This consolidated information should be entered
in the User ID input box.
example ID: C77777/JSMITH
When do I use a token?
If you have been
provided a token, please login using the "Token Login" option. Alternatively, you
may login with just your User ID and Password; however, you will be prompted to enter
the token information when completing certain transactions.
Where do I enter my token information?
Use the
GO TO TOKEN LOGIN link. You will be presented with a PIN + Token input box to
enter your credentials.
How do I keep my personal information secure?
To keep your
personal information safe and secure, never provide your ID, password or other information
as the result of an e-mail request. If you receive such a request that appears to
come from Northern Trust, please contact the Security
Center.
In case of an emergency event how can I receive updated Northern Trust
information?
You may call toll-free from anywhere in the U.S. to hear
a recorded message about your local Northern Trust office. Please call 1-800-682-0009,
Northern Trust's Client Emergency Line, for updates and other relevant information.